Quality is the most critical aspect of interpretation services. and we, here at HAIT, have developed a quality assurance (QA) process for ensuring professional interpretation standards that are based on a collaborative, customer-driven model of continuous improvement. Our process is based on industry best practices and leading research on interpretation standards. But we don’t stop there; we actively seek client feedback and use your responses to enhance our process further. This results in continuous improvement of our already high-quality interpretation services, based on your requirements. Combined with our customized engagement models, personalized service and rare language support, the result is high quality professional interpretation services that will continue to meet your exacting standards and evolving needs.